In the LAST acronym, which step comes after Listen?

• A. Ask
• B. Listen
• C. Solve
• D. Thanks

Answer: (A)

In the LAST approach, after you’ve listened, the next move is to Ask. Listening helps you understand what the person is experiencing, but asking clarifying questions turns that understanding into concrete details—confirming needs, uncovering specifics, and preventing assumptions. This step ensures you have enough information to take the right action in the Solve stage and shows the other person you’re engaged and respectful. Repeating Listen would waste time, solving too early risks missing critical details, and giving Thanks too soon would skip the necessary step of confirming what’s needed.