Which of the following best describes the recommended approach when a passenger resists evacuation?

• A. Use firm commands and ABP assistance
• B. Let them remain without intervention
• C. Lock them in the restroom
• D. Ignore and proceed with evacuation

Answer: (A)

When a passenger resists evacuation, the goal is to restore control quickly and keep the exit flow moving. The recommended approach is to issue firm, clear commands to the resisting passenger while enlisting an able-bodied passenger (ABP) to assist. Direct the ABP to help guide and support the passenger toward the exit, clear any obstacles, and keep them progressing along with everyone else. This combination uses your authority and available help to minimize delays and reduce the risk of confusion or injury during a critical moment. Ignoring the resistance or locking someone in a restroom would create bottlenecks and safety hazards, which is not appropriate in an emergency evacuation.